Refund policy

RETURNS, EXCHANGES & WARRANTY POLICY

At HF Pickleball, we want every customer to receive their order in perfect condition.

You may request an exchange within 24 hours of receiving your order if the product is defective, was damaged in transit, or does not match what you ordered.

The delivery time is determined by the carrier's tracking information.

Exchange conditions

A product is eligible for exchange when all of the following conditions are met:

  • The request is sent within 24 hours of delivery.
  • The product is in the same condition as when it was received.
  • The product shows no signs of use.
  • Seals, labels and original packaging (if any) are intact.
  • All included accessories are returned.
  • You can provide your order details and, when needed, photos or videos showing the product's condition.

If your product is defective, damaged in transit, or you received the wrong item, please contact HF Pickleball and we will help you.

Cases not eligible for exchange

HF Pickleball may decline an exchange request when:

  • The request is sent after the allowed time.
  • The product shows signs of use.
  • The product was damaged through use, impact or improper storage.
  • Seals, labels or original packaging are missing.
  • Included accessories are missing.
  • The product has been altered or modified from its original condition.

Refunds

If a product is eligible for exchange but you prefer not to exchange it for another product, HF Pickleball will consider a refund.

Refunds are expected to be processed within 7 days after HF Pickleball receives and inspects the returned product.

Refunds are issued to the original payment method or another method agreed with you.

How to request an exchange

Please contact us:

Email: hfordering24@gmail.com

Please include your order number, product details and photos/videos of the product's condition so we can help you faster.